Terms and conditions
📃 Terms and Conditions of Sale — Bijouxmode / FTH Diffusion
The company FTH Diffusion — a limited liability company (SARL) with a capital of €45,000, SIRET: 751 819 293 00034 — with its registered office located at 10 les Sèves, 89500 Bussy-le-Repos (France), operates the online store grossiste-bijouxmode.com.
Any order placed on this site implies the full reading and acceptance of these Terms and Conditions of Sale (TCS). Validation of the shopping cart constitutes a digital signature and a contractual commitment.
1. Purpose
These TCS define the rights and obligations of the parties in the context of the online sale of jewelry and accessories offered by FTH Diffusion.
2. Order Confirmation
A confirmation email is sent to the customer at the address provided during the order. This email summarizes the contractual elements of the transaction.
3. Proof of Transaction
The computerized records of FTH Diffusion, kept under adequate security conditions, serve as proof of the communications, orders, and payments made between the parties. Order forms and invoices are archived on a reliable and durable medium.
4. Product Information
FTH Diffusion strives to provide accurate information about its products. However, photos, descriptions, and prices are provided for information purposes only and are not contractual. FTH Diffusion is not the manufacturer of the products offered.
5. Price Validity
Our prices are valid for the day. They may be modified without notice.
6. Delivery
Products are delivered to the address provided during the order, within the served geographical areas. All packages leave our premises in perfect condition.
In the event of apparent damage upon receipt, the customer must:
- Report the damage to the carrier on the delivery note (handwritten reservations, dated and signed),
- If the package is too damaged, refuse the delivery,
- Confirm by registered letter with acknowledgment of receipt to the carrier within 2 business days following delivery,
- Send a copy to FTH Diffusion.
Without these reservations, no exchange can be performed. FTH Diffusion declines all responsibility in the event of delay, loss, or damage to the package by the carrier.
7. Delivery Errors
Any claim for error or non-conformity must be made on the day of delivery or the first business day following. After this period, no claim will be accepted. In the event of a confirmed error, the product must be returned in its original packaging, in perfect condition, after prior agreement from customer service.
8. Receipt of Package
We invite you to check the condition of the package in the presence of the delivery person. If the package shows signs of having been opened or damaged, refuse it and note the reservations on the delivery slip. If the package is left in your absence, contact the carrier immediately to file a report.
9. Product Warranty
FTH Diffusion guarantees its products against hidden defects in accordance with applicable legislation. As a distributor, liability for defective products lies with the manufacturer. The manufacturer's information is provided on the product packaging.
10. Returns & Exchanges
You have 14 days from receipt to return an item. The item must be new, complete, and in its original packaging.
The return must be shipped via tracked delivery requiring a signature, after prior agreement from customer service (a processing code will be issued to you — no returns will be accepted without this code).
Return address:
FTH Diffusion — 10 les Sèves, 89500 Bussy-le-Repos
11. Right of Withdrawal
In accordance with articles L. 221-18 et seq. of the Consumer Code, the consumer (natural person) has a period of 14 calendar days to exercise their right of withdrawal, without having to provide a reason. This period starts from the receipt of the package.
Products must be returned in their original state, unsealed, complete, and undamaged. Return costs are the responsibility of the customer. In the event of a refund, FTH Diffusion undertakes to process it within 60 days.
The right of withdrawal for professionals is applicable only if: the contract is concluded away from business premises, the subject of the contract does not fall within the main activity of the company, and the workforce is less than or equal to 5 employees.
12. Intellectual Property & Usage Rights
All elements of the site (texts, images, photos, logos, slogans, etc.) are the exclusive property of FTH Diffusion. Any reproduction, adaptation, or transfer without prior written authorization is strictly prohibited and constitutes an infringement.
13. Force Majeure
FTH Diffusion cannot be held liable for failure to fulfill its obligations in the event of force majeure (natural disaster, strike, transport blockage, telecommunications network failure, etc.). The affected party will inform the other within 10 business days. Beyond one month of force majeure, these TCS may be terminated by the aggrieved party.
14. Protection of Personal Data
The data collected is used exclusively for the processing of your orders. In accordance with the GDPR and the Data Protection Act of January 6, 1978, you have the right to access, rectify, and delete your data by writing to: contact@fth-diffusion.fr.
15. Applicable Law & Disputes
These TCS are subject to French law. In the event of a dispute, the customer will first contact FTH Diffusion customer service to find an amicable solution. In the event of a sale to a legal entity, any dispute will be submitted to the Commercial Court of the seller's registered office.
📞 Customer Service
Tel: 06 66 14 12 72 (call / SMS)
Email: contact@fth-diffusion.fr
Address: FTH Diffusion — 10 les Sèves, 89500 Bussy-le-Repos (France)